iflowers and the Virtual
Gallery are presented as a free service to our internet guests. It has
proved to be a reliable and well-received site with many, many visitors.
However, we assume no liability for its use or for your lost sentiments
of undying devotion, even in the most desperate cases of relationships
going astray. (Although we do sympathize with you!)
In this vein we should mention
that if your relationship is particularly fragile, then free pictures
of flowers will probably not save it, although two dozen real
roses with a teddy bear might. See our links for ordering real flowers
We review our e-mail daily
Monday-Saturday and respond as soon as possible, usually the same day.
This may take several days during peak floral periods such as the week
before Valentine's Day or Mother's Day.
If you are on a Macintosh computer
and have difficulty picking up a virtual gift, you may need to update
your system or browser software. In the meantime, after entering your
pick-up code, try using the TAB key on your keyboard to get to the "Pick
Up Gift" button. Then, hit ENTER / RETURN. This method seems to work
for others and may also be a helpful technique for you on other sites.
If you are seeing "Internet Explorer
cannot locate site" or "Server Unavailable" during a pick-up or send
submission then this is almost always caused by problems with
access on AOL's side, please try again later. We also find that many
problems on AOL are resolved by clearing the browser cache. This setting
is under the VIEW menu, called OPTIONS or INTERNET OPTIONS and you want
to " delete temporary internet files."
To protect your privacy we
do not record the names or e-mail addresses of our visitors and as a
result, we are unable to help in the case of a misplaced pick-up number
in our Virtual Gallery. Only the sender and the recipient are notified
of the pick-up number.
If you are having difficulty
picking up your free Virtual Gift we suggest the following:
- Read the screen instructions
carefully. A pick-up is made going to the Pick Up page and locating
the entry box found in the Pick-Up Your Virtual Gift section . Enter
the pick-up number exactly as it appears in your notification and
then press the Pick-Up Flowers button. Your Virtual Gift will be
- The pick-up code number
will always be a two or three digit number, a hyphen, another number
and your e-mail name. Example, 205-734flwrlvr.
- For accuracy's sake,
we recommend that you highlight the pick-up number in your notification
message and then copy it and paste it into the pick-up screen. (If
you don't know how to do that, ask a friend or just forget we said
anything about it!)
- Some versions of Microsoft
Internet Explorer will trick our system into telling you that the
pick-up number is incorrect if you have cut-and-pasted extra spaces
at the end of the pick-up number. Try deleting any extra spaces
at the end.
- We've found that in some
cases AOL users may get the message, but no image. This is a browser
setting issue. Open the AOL browser and select the Prefs button.
Put a check in the box for "Uncompressed Images" and this will allow
you to view the image. If the problem persists, then try going back
to Prefs, selecting the Advanced button and then clicking on the
Purge Cache button.
- Some users report problems
with Netscape crashing when they they try to print their Virtual
Gift. This is a problem between Windows and Netscape and we can
only suggest using a newer browser.
- If you need help, you
will need to send us a copy of your original e-mail notification
by pulling it up in your mail program and forwarding it to Sysadmin@iflowers.com.